Policies

Policies

An interview will be conducted before the first pet care visit where a contract will be filled out by the pet sitter specifying the details of pet and house care. This contract will also state fees for services. The pet sitter and the client must sign the agreement at the bottom of the contract.

The contract will be used for future services and will allow The Pet Care Specialist to accept telephone reservations for these services. Employees or independant contractors may then enter the premises as specified by the telephone reservation without additional signed contracts. Any additional visits made or services performed shall be paid for at the agreed upon contract rate.

The contract authorizes the pet sitter to perform care and services as outlined in the contract. In the event of an emergency, all attempts will be made to contact the pet's guardian. The client's signature authorizes emergency veterinary care, releasing The Pet Care Specialist from all liabilities related to transportation, treatment, and expense. Should the specified veterinarian be unavailable, the pet sitter is authorized to engage the services of the vet of their choice, and approve any medical and/or emergency treatment recommended by a vet. The client agrees to reimburse The Pet Care Specialist for expenses incurred, plus any additional fees for attending to treatment and transportation, as well as expenses incurred for any other food/ home supplies needed.

Any visit made by the pet sitter, regardless of the clients early arrival or late departure, will be considered services rendered and will be charged accordingly, unless they have notified the company or assigned pet sitter at least 24 hours in advance.

In the event of inclement weather, the pet sitter is entrusted to use best judgement in caring for pets and home.

The client takes full responsibility for prompt payment of fees. A finance charge of 1.5% per month (18% annum) will be added to unpaid balances after 30 days. A handling fee of $25.00 will be charged on all returned checks. One-half (1/2) advance deposit is required on lengthy assignments and clients with a history of late payment will be required to pay in advance before services are rendered.

If any pet is to be left outside, whether loose or in a yard, the client must sign a waiver on the contract stating that The Pet Care Specialist cannot be held liable for any injury to the pet or loss of the pet while the pet is not in the immediate control of the pet sitter.

The Pet Care Specialist, it's employees and independant contractors agree to provide services as stated in the contract in a reliable, caring, and trustworthy manner.